Help us find out how our housing service can be improved. You could help check the services we provide and influence our plans for the future
Please contact Resident Involvement or call 01202 458314 to find out more.
How you can get involved
Customer satisfaction surveys
If you’re a new tenant or have recently had a repair to your property, an officer may have asked you some questions over the phone about the service.
Resident Involvement Panels
Our quarterly panels give tenants a chance to look at the results of customer satisfaction surveys. They can discuss with senior officers if they feel we are meeting the local offers and suggest where we need to improve.
All council tenants and leaseholders are welcome to attend:
No special training is required, you just need to be a current council tenant or leaseholder. We may also be able to arrange transport for you to attend.
Reading and Communications Panel
Sometimes we ask tenants and leaseholders to read through a document (for example a proposed new leaflet or brochure). We ask them to tell us what they think and to check it's resident friendly and written in plain English.
Members of this panel are contacted via email. If you are interested in helping us please contact us with your email address.
We encourage residents who contact us to complete a service diary. This is a record of the contact they have made with us. The completed diaries give us feedback about how well our customers felt we dealt with their enquiry, contact, visit or repair.
Task and Finish Groups
We occasionally invite tenants along to some smaller group meetings to look at improvements, one project at a time.
Home News is our magazine for tenants and leaseholders. There are sometimes discussion groups about the magazine. You may also want to send Home News an article.
Annual Residents' Meeting - December 2017
The recent Annual Residents Meeting which took place at Kinson Community Centre was very well attended by tenants and leaseholders. It was so busy that not all questions could be answered during the short time available. All questions posed and their answers are available via our Q and A 2017
Annual Report to Tenants
This is now included in our Home News magazine. It is our opportunity to tell you how we are performing, celebrate our achievements and highlight where and how we need to improve. We hope you find it a helpful snapshot of the past year.