Help us to identify how to improve the housing service tenants living in the Bournemouth Neighbourhood receive. You could help check the services we provide and influence our plans for the future.
Please contact Resident Involvement or call 01202 458314 to find out more.
How you can get involved
New!! - Flat Block Champions
Do you want to be an extra pair of "eyes and ears" by helping our Service Charge Officer to monitor the communal cleaning, grounds maintenance and repairs that take place at your flat block?
Once the tenants and leaseholders on the Service Charge Task and finish group have decided how this will work, we will be sending out invitations to take part in this project.
For more information please contact: firstname.lastname@example.org or call 01202 458314
Resident Involvement Panels
Task and Finish Groups – This could be a one-off meeting lasting about two hours, to look in depth at specific issues. For example, during 2019 we used this type of group to review the gas servicing process. This has resulted in recommendations being agreed and improvements being made to the letters.
Panel Meetings – Which will be held three times per year. They will start at approximately 10.30am and finish about 2.30pm, with the aim of obtaining feedback and updates from the members who have been involved in the Task and Finish Groups, ultimately making recommendations for service improvements or changes.
Reading and Communications Panel
Sometimes we ask tenants and leaseholders to read through a document (for example a proposed new leaflet or brochure). We ask them to tell us what they think and to check it's resident friendly and written in plain English.
Members of this panel are contacted via email. If you are interested in helping us please contact us with your email address.
Task and Finish Groups
We occasionally invite tenants along to some smaller group meetings to look at improvements, one project at a time.
Home News is our magazine for tenants and leaseholders. There are sometimes discussion groups about the magazine. You may also want to send Home News an article.
Customer satisfaction surveys
If you’re a new tenant or have recently had a repair to your property, an officer may have asked you some questions over the phone about the service.
Annual Report to Tenants
This is now included in our Home News magazine. It is our opportunity to tell you how we are performing, celebrate our achievements and highlight where and how we need to improve. We hope you find it a helpful snapshot of the past year.
Annual Residents' Meeting - 27th November 2019
This year the Annual residents meeting took place in conjunction with a celebration of 100 years of council housing in partnership with Poole Housing Partnership.
The notes from the questions and answers part of the meeting are available here
Those present were also asked for their views on some housing related topics, the results of which are available here.