The Tenancy Standard Group ensure new tenants are satisfied with the lettings procedure, and the new home they are allocated. They consider various customer care issues, such as how many complaints are made and how they are dealt with. The group consider any changes to procedures around tenancies and ensure any rent arrears are being collected effectively.
Minutes of Meetings
Please feel free to have a look at the minutes for these group meetings, these are a brief account of the discussions which take place and the decisions reached by the members.
13th May 2015
4th February 2015