Paying Your Rent
You should pay your rent fortnightly, or monthly in advance, there are lots of different ways you can pay
Coronavirus (COVID-19): change to service
On advice from the government regarding the coronavirus (COVID-19), we have changed the way we are delivering some of our services.
Our focus remains on providing:
- emergency repairs
- supporting the elderly and vulnerable
- urgent housing management advice
- help and advice on paying your rent
See further information about changes to other services.
You are responsible for paying your rent to us if your benefit changes to Universal Credit, please use one of the methods below.
Further information about universal credit
Whichever way you make your payments you must use your ten-digit unique payment reference number. You will find it on your quarterly rent statement or any rent letters we've sent you. Contact us if you don’t know your reference number.
You can pay online with a debit card or credit card.
Select 'Council Rent' from the drop-down menu. Have your payment reference ready.
Please note that when using this payment method, it will show on your bank statement (regardless of type of payment) as:-
A direct debit is the easiest way to pay your rent. Once the direct debit is set up, your rent money will be taken automatically from your bank account on the first of each month or fortnightly.
You can set up a standing order for a fixed amount and date to pay your rent. You must remember to tell your bank if your rent changes.
You'll need to submit our bank details when you set your standing order up:
- Account Number: 21006622
- Sort Code: 40-13-07
- Your rent payment reference
Rent payment card
You can pay your rent at any post office free of charge using a rent payment swipe card. Contact us to request a card.
You can pay your rent by card using our automated service on 0330 088 7966. There is no charge for using a debit card but you will be charged £2.50 for a credit card payment.
When the payment is complete you’ll get a payment receipt reference number. This service is available 24 hours a day, seven days a week.
If you use a credit card to pay your rent and do not pay your credit card bill, your bank will charge you interest.
Help and advice
To find out how much rent you owe or get more advice on paying your rent please call us on 01202 451915. Please remember that payments may take up to 5 working days to reach us.