What to do if you get behind with your rent
Coronavirus (COVID-19): change to service
On advice from the government regarding the coronavirus (COVID-19), we have changed the way we are delivering some of our services.
Our focus remains on providing:
- emergency repairs
- supporting the elderly and vulnerable
- urgent housing management advice
- help and advice on paying your rent
See further information about changes to other services.
If you do not pay your rent you may be evicted from your home. It’s important to pay your rent on time. If you fall in to arrears with your rent payments, you should pay them off as quickly as possible.
If you are having difficulty paying your rent please contact your income officer immediately. The sooner you tell us about it, the quicker we can help.
- We can arrange affordable repayments to help you get on top of things.
- We can give you advice on budgeting, money management and sorting out debt problems.
- We can check you are getting all the benefits you are entitled to. You may be able to apply for discretionary housing payments.
We won’t take any further action if you agree to an affordable repayment agreement and stick to it.
Please don’t ignore rent arrears or letters from us asking you to get in touch - it will only make your situation worse.
You may be able to get housing benefit to help you pay your rent.
Let us know if you are waiting for a housing benefit claim to go through. It should take no more than four weeks. Your housing officer should be able to tell you how much money you’ll be given.
If you’ve given us all the right information for the assessment, and you pay what we have asked, we will not normally take legal action against you.
What will happen if I do not clear my arrears?
If you do not clear your arrears or keep to the repayment arrangement you made with us, we will take legal action to recover the money you owe us. This could result in us evicting you from your home. Eviction is a last resort and only happens when all our attempts to help you have failed to resolve the problem.
If you are joint tenants, both of you are responsible for rent arrears. If one tenant leaves the property they are still responsible for paying rent until the joint tenancy is formally ended.
If you are bankrupt we will still evict you if you do not pay your rent arrears. Non-payment of rent breaks the terms of your tenancy agreement.