I Am Homeless Or At Risk Of Homelessness

Get in touch if you need help because you are homeless or are at risk of becoming homeless

Help to stay in your home

We want to prevent homeless wherever we can. If you are at risk of homelessness, come and see us or phone us as early as possible so that we can try to help you stay in your current home. The sooner you let us know, the more we can do to help.

Our housing related support services may be able to help you if you need support to stay in your current accommodation,  or if you need accommodation which has onsite support.

What happens if we can't prevent homelessness

If we can't help you prevent homelessness, we carry out a homeless assessment to understand if we have a duty to help you. In some cases, we provide temporary accommodation. We tell you what will happen as part of the overall assessment process.

Get advice

If you are homeless, at risk of homelessness, or want advice on what housing options are available, we're here to help.


01202 451467

Outside normal office hours this number is diverted to the Out Of Hours team, so there is always someone who can help you.



In person

Visit the Customer Contact Centre, Bournemouth Town Hall, St Stephens Road, Bournemouth, BH2 6EB. 
Our offices are accessible for those using a wheelchair. There are hearing loops available.

Opening hours for non emergency enquiries

  • Open 9am daily (10am on Wednesdays)
  • Close 3pm Monday to Thursday and 2.00pm on Friday

Opening hours for emergency enquiries

  • Open 9am daily (10am Wednesdays)
  • Close 4:30 Monday to Thursday and 4pm Friday.

Help if you become homeless out of hours

Call the Emergency Out Of Hours Team on 01202 451467 if you become homeless when our offices are closed, or anytime on a weekend or bank holiday, 

The team will assess your circumstances. Depending on the outcome of this, you may be offered accommodation.