Winter Advice And Services

Find out how our services will operate during severe winter weather, along with top tips for keeping warm and well this winter

We do our best to keep vital public services running normally during severe winter weather. However if services are disrupted, you'll be able to find out what's happening by checking our website homepage for all the latest updates.

If there is a bout of bad weather and you are unable to get to your local library, there are plenty of services that you can access at home. You can renew your library book online or contact one of the twelve local libraries directly.

There is also plenty going on in Bournemouth’s Libraries this winter, see the full listings.


If you find yourself falling ill over the winter period and are unsure who to contact, you can call 111 to seek both medical and dental advice. Why not sign up to our Health and Wellbeing newsletter to hear the latest ways to stay well this winter. Other options include:

Visit your GP

Did you know that many GPs can offer advice over the phone and can arrange a referral to a hospital specialist if it is required. Contact them first to book an appointment or to have a chat if you can not get to the surgery.

Some local GPs will be running additional weekend clinics  which are available to anyone registered at a GP practice in Dorset.

Visit your local Minor Injuries Unit or Walk-in Centre

Minor Injuries units should be visited if you have sustained an injury that is not serious or life-threatening. Visiting the MIU means that A&E staff can concentrate on those patients who need help urgently first, and may save you a long wait to be seen.

Find your nearest and check the opening times of your Minor Injuries Unit.

Get protected against flu

Every year the NHS offers a free vaccination against flu to people who are considered to be at risk. If you're in one of these risk groups, you're more likely to develop potentially serious complications of flu, such as pneumonia a lung infection. Check now to see if you are eligible for a free flu jab or speak to your local GP/pharmacy.

Visit the pharmacy

The majority of colds and flu like illnesses will be over in a few days and your pharmacist can help you manage the symptoms and give you practical advice. There are over 150 pharmacies in Dorset, within communities, in out of town shopping centres and the high street. Many are open evenings and weekends. Pharmacies offer a wide range of services; many also have private consultation rooms if you would like to speak in confidence. If you're picking up a prescription, give your pharmacist a day's notice in order to prepare.  Find your local pharmacy.

Our Home Care and Reablement Services, providing care and support to people living in their homes, ensure that people continue to be visited during severe winter weather. In extreme conditions, there may be a delay before staff arrive at service users’ homes due to longer travelling times. If this happens, we contact people to let them know the latest situation and staff check on their well-being.

In exceptional circumstances, our centres may close for a short period. If this happens, we contact service users to check they have the warmth, food and the support they need in their homes. If necessary, we arrange services to ensure their well-being such as the delivery of a hot meal.

All local primary and secondary schools will broadcast details of school closures through early morning local radio broadcasts and via their own platforms. We will also list closures on this website. If you need to contact your school directly, See the details for local primary schools and secondary schools if you need to contact your school directly.


Our team of gritters are always ready to be called into action when the weather dictates. The team work 24 hours a day, 7 days a week to keep traffic moving. Follow our social media accounts for the latest 'Gritter Alerts'.
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Contact Us


General Enquiries

01202 451451


Customer Services Centre

St Stephens Road


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