Social Media Standards

We value your input and hope that you find social media a useful way of keeping up to date with news and issues about your town.

Through our social media channels you can expect regular news covering the following areas:

  • Council news
  • Events
  • Public consultations
  • Emergency information. For example, flood warnings, road gritting, refuse collections
  • Job vacancies
  • Key council meetings and events
  • Live coverage of events. For example, elections, the Air Festival


We update and monitor our social media channels during office hours only, Monday to Friday (except Bank Holidays).

The Corporate Communications team reads all posts and will try to assist you wherever possible. However, if your request is serious or urgent or we are unable to help you on social media, we will ask you to contact our customer service team directly. 

Posts to our Facebook pages

We welcome feedback and ideas and endeavour to join the conversation wherever possible. However, we ask that people consider other users of the site, and do not monopolise comments in a way that could put others off from joining discussions.  Because of this, we reserve the right to remove, without notice any posts and/or links, that are:

  • not relevant to the original post.
  • Abusive, disrespectful, disruptive or derogatory, including personal attacks and unfounded allegations of criminal or unethical activity
  • repetitive or link spamming
  • advertising products or services, or share personal information

Repeated abuse will result in permanent blocking from the relevant account. 

Political restrictions 

We cannot engage on issues of party politics as outlined in the National Code of Conduct for Communications in local government. During the period of Purdah (the lead up to a general, European or local election) we reserve the right to remove posts which are of a political nature.