Suspected misuse

What to do if you suspect misuse 

Before you report misuse

  • Before making a report, it is important that you're aware of some common misunderstandings:
  • the badge is issued to a person, and can be used in any vehicle they travel in
  • badge holders don't have to be in the vehicle when it is parked, as long as they are being picked-up or dropped-off from the location
  • badge holders don't always have a physical disability. They may hold a badge due to severe behavioural problems, which makes it unsafe for them to walk long distances
  • badge holders can be any age. Even children under 3 can hold a badge, when bulky medical equipment (like ventilators and oxygen) needs to be close by, or if they need urgent access to a vehicle in order to receive medical treatment
  • some badge holders have been given a badge because they are terminally ill, and their mobility is expected to increasingly worsen

Report suspected misuse

Before you start:

All misuse reports need to be in writing via email. We need as much information as possible to help us with our investigations, such as:

  • name of the badge holder
  • badge serial number
  • times and locations the misuse takes place
  • vehicle details (e.g. model, make and colour)
  • a description of the person using the badge

If you wish to upload any evidence, like social media screen-shots or short video footage, please be aware this may be used in court proceedings.