Revenue and Benefits Privacy Information

Please read the Council’s general privacy notice as well as this notice

What we do 

The Revenue & Benefits service maintains the Council Tax and Business Rate accounts, applying any discounts and reliefs, along with recovering any unpaid debts to the Council. We also administer any claims for Housing Benefit and Council Tax Support for those residents who are struggling financially because they have a low income, are unemployed or in care. 

This document explains how your information will be held about you and processed by the Revenue & Benefits service. You can also find out about the General Data Protection Regulations and Data Protection Act 2018 and your rights on the Council’s website. 

This document contains information about: 

  • Who we are
  • Why we collect your personal information
  • The legal basis for using your information
  • Who we may share your information with
  • How you can access the information we hold about you
  • How long we keep information about you 

The purposes we use your personal information for

We collect and process your personal information to provide these services to you.  This will include:

  • Creating and maintaining a Council Tax or Business Rates account, such as applying discounts, disregards, reliefs and exemptions.
  • Recovering outstanding Council Tax or Business Rates debts.
  • Processing a claim for Housing Benefit, Council Tax Support, Discretionary Housing Payments and/or Discretionary Hardship award.
  • Recovering overpaid Housing Benefit
  • Recovering other monies owed to the Council 
  • Administering the Test and Trace Support payment
  • Processing Business Grants in response to the COVID-19 pandemic in accordance with Government requirements
  • Validating your bank details for accuracy and the prevention of fraud.

The personal information we collect and use 

We only obtain and use the information we need to provide our services to you.  

We do obtain and use special category information which requires more protection to keep it safe. This is often information you would not want to be widely known and is very personal to you. It includes: 

  • Sexuality or sexual heath
  • Religious or spiritual or philosophical beliefs
  • Ethnicity
  • Physical or mental health
  • Criminal history 

We will take extra care of this data. The legal reason for us to collect and use this personal information is: 

  • It is necessary to perform our statutory duties 

If we don’t need your personal information we will either keep your details anonymous, if we already have it for another service or we won’t ask you for it. 

If we use your personal information for research or analysis, we will always keep your details anonymous or use a fake name. We don’t sell your personal information to anyone else. 

The law we use to process your personal information 

There are a number of legal reasons why we need to collect and use your personal information. For this service: 

Statutory legislation

  • Local Government Finance Act 1992 (and subsequent amendments)
  • Housing Benefit Regulations 2006
  • Housing Benefit (State Pension Credit) Regulations 2006
  • Housing Benefit and Council Tax Benefit (Decisions and Appeals) Regulations 2001
  • Housing Benefit and Council Tax Benefit (Consequential Provisions) Regulations 2006
  • Discretionary Financial Assistance Regulations 2001
  • Rent Officers (Housing Benefit Functions) Order 1997
  • Social Security (Information-sharing in relation to Welfare Services etc.) Regulations 2012
  • Welfare Reform Act 2007 & 2012
  • Localism Act 2011
  • Taking Control of Goods Act 2013
  • Tribunal, Courts and Enforcement Act 2007
  • The Health Protection (Coronavirus, Restrictions) (Self-Isolation) (England) Regulations 2020

The GDPR/DPA conditions we meet:

The conditions that we use to process your personal information are: 

  • Public task: the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law
  • Legal obligation: the processing is necessary for us to comply with the law (not including contractual obligations)
  • Consent: you have given consent for us to process your personal data for a specific purpose, or purposes

Special category personal information

We also use these additional conditions to process your special category personal information. These are:  

  • Legal purposes: the processing is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity 
  • Consent: you have given explicit consent to the processing of your personal information for one or more specified purposes  


Records for the previous 6 financial years are kept, after an account has closed. Where the property was rented, the owners details are held for 6 financial years after the property is sold.


How to withdraw your consent 

Where you have been asked to provide your consent to processing you can withdraw it at any time.  However, withdrawing consent may not always be possible (for example there is a legal requirement to hold your personal data for Council Tax purposes or to process your Housing Benefit) and where it is possible, it may affect our ability to continue to provide you with a service.  

If you wish to withdraw your consent, please contact or talk to the officer in the Council who has been providing the service or services to you.  If you do not have an officer that you have regular contact with, please make your request to withdraw consent to our Customer Services team

Remember to tell us which service or services your request applies to, so that we know who to send it to within the Council.