Communities and Enforcement

How your information will be held and processed by Communities and Enforcement. You can also find out about the General Data Protection Regulations and Data Protection Act 1998

Who we are

Bournemouth Borough Council will be the Data Controller for the personal information you provide. Personal information can be anything that identifies and relates to a living person. This could be your name and contact details. As the Data Controller Bournemouth Borough Council will use your information to provide you with our services.

Why we collect your personal information

We will collect enough personal information in order to provide you with services for the following purposes:

  • investigate reports regarding pollution such as noise and other nuisances, drainage, waste on private land, pests, health and safety, empty properties, crime, anti-social behaviour, private sector housing and community issues.
  • process applications for licensing and private sector housing complaints and investigations.
  • process customer enquiries, complaints and compliments.
  • take legal action with regard to the enforcement of housing standards and any associated licenses, pollution, anti-social behaviour, crime and disorder, empty homes and any other function delegated to the Housing and Community Enforcement team.
  • evaluate statistical indicators, determine trends and monitor customer demand in relation to any of the services provided by Housing and Community Enforcement.

We are not permitted to collect information we do not need or will not use. If we don’t need your personal information we will either keep your details anonymous, if we already have it for another service or we won’t ask you for it. If we use your personal information for research or analysis, we will always keep your details anonymous or use a fake name.

We don’t sell your personal information to anyone else.

The legal basis for using your information 

According to the General Data Protection Regulations (GDPR) and the Data Protection Act 1998, we must have a reason to collect and use your information. 

This will be to:

  • deliver services and support you
  • enable us to manage the services we provide
  • train and manage our workers who deliver those services
  • investigate any worries or complaints you may have about our goods or services
  • check the quality of our goods and services
  • help with research and planning of new services.

There are a number of legal reasons why we need to collect and use your personal information. For this service:

  • Vital interests: the processing is necessary to protect someone’s life.
  • Public task: the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law.

Our service also needs to use sensitive personal data also called “special category data” which requires more protection to keep it safe. This is often information you would not want to be widely known and is very personal to you. It includes: -

  • Sexuality or sexual heath
  • Religious or spiritual or philosophical beliefs
  • Ethnicity
  • Physical or mental health
  • Trade union membership
  • Political opinions
  • Genetic or biometric data
  • Criminal history

We will take extra care of this data. The legal reason for us to collect and use this personal information is:

  • you, or your legal representative, have given explicit consent
  • it is necessary to perform our statutory duties or it is required by law (The Care Act 2014, Housing Act 2004, Environmental Protection Act 1990, Public Health Act 1936, The Children’s Act 2004, Anti-Social, Crime and Policing Act 2014, Crime and Disorder Act 1998) or it is necessary for employment purposes
  • necessary to protect someone in an emergency
  • you have made your information publicly available
  • necessary for legal cases
  • to the benefit of society as a whole
  • necessary to deliver health or social care services or it is necessary to protect public health
  • necessary for archiving, research, or statistical purposes

Who we may share your information with

We use a range of organisations to either store personal information or to help deliver our services to you. Sometimes we have a legal duty to provide your personal information to other organisations, for example the court service or HMRC.

We may also share your personal information with these organisations:

  • Other Local Government departments including those in other Councils: Housing and Customer Services, Revenue and Benefits, Planning Services, Regulatory Services, Legal Services, Adult Social Care, Children’s Social Care, Safeguarding, Financial Services, Drug and Alcohol Statutory Team, Commissioning Services, Technical Services.
  • Elected Members
  • Education Providers
  • Central and Regional Government Departments 
  • Healthcare Providers
  • Social and Welfare Advisers or Practitioners
  • Youth Services to include Youth Offending Services
  • Audit Commission
  • Dorset Healthcare University Foundation Trust
  • National Health Service
  • The Police and Criminal Justice System: National Probation Service, Community Rehabilitation Company, Dorset Police
  • Benefits Agency: Department of Work and Pensions
  • HM Customs and Revenue
  • Immigration Services
  • Housing Associations
  • Dorset and Wiltshire Fire and Rescue Service
  • Contracted Service Providers

Your information will not be disclosed to any other organisations, except where we are required and allowed to by law. 

We may seek your consent if we are able to offer additional services which we believe are of benefit to you. This will be clearly communicated to you. We will only share your details with these organisations if we have your consent. We will not share your information otherwise.

Accessing the information we hold about you

You have the right to request, in writing, details of the information that is held about you and also the right to access a copy of the information. This may be by the Council providing copies of documents or by inviting you to view the records at one of its offices, if appropriate. How to make a subject access request. 

Bournemouth Borough Council will not charge a fee to access your information. Sometimes there may be information that we are not allowed to show you, such as:

  • legal information or advice
  • crime prevention and detection records
  • information that we believe may be harmful to you and your well-being
  • details about or provided by other people – this is called third party information (For example, information from the Police or Department for Work and Pensions)

You may also ask us to

  • stop processing your information if this causes or might cause damage or distress
  • stop processing your information for direct marketing
  • make decisions about you using your information by automated means (For example, using computers to decide on an entitlement)
  • amend any of your data which you feel is inaccurate. You can also ask for information to be blocked, erased or destroyed.
  • transfer your information electronically to another service provider.
  • consider a claim for compensation for any damages caused by a breach of the Data Protection regulations.

If you give consent for us to use your information, you may withdraw this at any time. However, this may affect our ability to continue to provide you with a service.

How long we keep information about you

We will retain this information for 7 years or as stated in our retention schedule and in accordance with the General Data Protection Regulations, Data Protection Act 1998, Care Act 2014, Children’s Act 2004, Anti-Social Behaviour, Crime and Policing Act 2014 and Housing Act 2004, Crime and Disorder Act 1988.

Further information

If you have a concern about how we are using your information, please first contact
Head of Communities and Enforcement
Bournemouth Borough Council
Town Hall

Data Protection Officer

If you are not satisfied with the response from the Service, our Data Protection Officer Vivian Bateman, can review any issues regarding Information Rights legislation if necessary.
Data Protection Officer
Bournemouth & Poole Information Governance Team
Bournemouth Borough Council
Town Hall

Information Commissioner

For further information about Information Rights legislation, please contact the Information Commissioner’s Office at or by telephone 0303 123 1113