Housing Landlord Services Privacy Notice

This page explains how your information will be held about you and processed by Housing Landlord Services

Please read BCP Council's general privacy notice as well as this notice

What we do

We are responsible for managing the BCP Council’s Bournemouth Neighbourhood Housing stock. This includes the allocation of housing, dealing with tenancy issues, collecting rent and carrying out repairs. 

The purposes we use your personal information for

We collect and process your personal information to provide these services to you. 

This will include:

  • Assessing housing applications
  • Offering you the tenancy of a property
  • Communicate with you by your preferred means
  • Keeping you informed about services we offer which may be useful to you.
  • Contacting you to arrange for services provided to you for example, repairs to your home.
  • To ensure that we take account of any support needs in our dealings with you
  • Providing housing management services.
  • To help us to deal with any tenancy issues or complaints you may have
  • To enable us to collect rent for the property you rent from us and help you if you have a financial need

The personal information we collect and use

We only obtain and use the information we need to provide our services to you.  We do obtain and use special category information.

The law we use to process your personal information

Statutory legislation:

The main legislation that provides us with the statutory basis to deliver our services is:

  • Housing Act 1985– housing
  • Landlord and Tenant Act 1985 – landlord responsibilities
  • Environmental Protection Act 1990 – waste, pollution, litter, contaminated land, etc
  • Anti-Social Behaviour, Crime and Policing Act 2014 – enforcement

This list is not definitive, but provides some examples 

The GDPR/DPA conditions we meet:

The conditions that we use to process your personal information are: 

Public task: the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law

Legal obligation: the processing is necessary for us to comply with the law (not including contractual obligations)

Special category personal information

We also use these additional conditions to process your special category personal information for example: 

  • Employment, social security or social protection: the processing is necessary for the carrying out of obligations under employment, social security or social protection law
  • Public interest: the processing is necessary for reasons of substantial public interest (see Appendix A)
  • Legal purposes: the processing is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity
  • Consent: you have given explicit consent to the processing of your personal information for one or more specified purposes 

How to withdraw your consent 

Where you have been asked to provide your consent to processing you can withdraw it at any time.  If you wish to withdraw your consent, please contact or talk to the officer in the Council who has been providing the service or services to you. 

If you do not have an officer that you have regular contact with, please make your request to withdraw consent to our Customer Services team

Remember to tell us which service or services your request applies to, so that we know who to send it to within the Council.    

Who we may share your information with

We use a range of organisations to either store personal information or to help deliver our services to you. Sometimes we have a legal duty to provide your personal information to other organisations, for example the court service or HMRC.

We may also share your personal information with these organisations:

  • Other Local Government departments including those in other Councils: Housing and Customer Services, Revenue and Benefits, Planning Services, Regulatory Services, Legal Services, Adult Social Care, Children’s Social Care, Safeguarding, Financial Services, Drug and Alcohol Statutory Team, Commissioning Services.
  • Elected Members
  • Education Providers
  • Central and Regional Government Departments
  • Healthcare Providers
  • Social and Welfare Advisers or Practitioners
  • Youth Services to include Youth Offending Services
  • Dorset Healthcare University Foundation Trust• National Health Service
  • The Police and Criminal Justice System: National Probation Service, Community Rehabilitation Company, Dorset Police
  • Benefits Agency: Department of Work and Pensions
  • HM Customs and Revenue
  • Immigration Services
  • Housing Associations
  • Dorset and Wiltshire Fire and Rescue Service
  • Our contracted service providers, for example those who carry out maintenance to your home.

Your information will not be disclosed to any other organisations, except where we are required and allowed to by law. 

We may seek your consent if we are able to offer additional services which we believe are of benefit to you. This will be clearly communicated to you. We will only share your details with these organisations if we have your consent.

We will not share your information otherwise.

How long we keep information about you 

We will retain this information for 7 years or longer if required by law, as stated in our retention schedule and in accordance with the General Data Protection Regulations, Data Protection Act 2018, Care Act 2014, Children’s Act 2004, Anti-Social Behaviour, Crime and Policing Act 2014 and Housing Act 2004, Crime and Disorder Act 1988, Housing Act 1985.

Please email or write in to us, to amend your information or raise a concern or complaint:


Housing Landlord Services,

BCP Council,

Kinson Hub,

Wimborne Road,


BH11 9UP