Adult Social Care Contact Centre

Coronavirus (COVID-19): change to service

On advice from the government regarding the Coronavirus (COVID-19), some services have changed. Find the latest information and advice about our services for vulnerable adults in Bournemouth, Christchurch and Poole.

See further information about changes to services.


Speak to Contact Centre if you need help with Adult Social Care in Bournemouth.

We’re here to help you find the right support. If you’re vulnerable or need help caring for yourself or others, we want to hear from you.

How can Contact Centre help me?

Everyone’s needs are different. It’s our job to see what services you need and provide what we can. This could be care and support at home, equipment to help you, going to a day centre or moving to a care home.

We also provide support to carers.

Contact Centre offers free and confidential advice. We can:

  • arrange for a visit to assess what services you may need and let you know about other organisations that can help.
  • send you leaflets and information about social care support.
  • give information about local social groups and activities.

You can get in touch with us yourself or ask a friend or relative to contact us for you.

Contact details

Telephone Number - 01202 454 979

Mobile (texts only) - 07747 757 570

Email - caredirect@bcpcouncil.gov.uk

BSL (British Sign Language) support

For BSL support using a browser:

Use SignVideo apps: select SignVideo Directory Services and scroll down to select BCP Council Adult Social Care

You'll connect to a SignVideo interpreter and they will confirm the BCP Council Adult Social Care. You will then be connected and start the conversation in BSL.

Before using SignVideo BSL Live, please ensure you meet these basic requirements as a minimum:

Instant access with browsers:

  • Chrome/Firefox and Safari
  • iOS: 11 or above
  • Android: 4.4 or above
  • PC: Chrome/Firefox
  • macOS: Chrome (Safari 11 supported)

Sign Video Apps

  • Browsers: Chrome/Firefox and Safari
  • iOS: 9 or above
  • Android: 4.4 or above
  • PC/macOS: no browsers required

Bandwidth of at least 512 kbps upload and download.