Direct Payment Card Account

Coronavirus (COVID-19): change to service

On advice from the government regarding the Coronavirus (COVID-19), some services have changed. Find the latest information and advice about our services for vulnerable adults in Bournemouth, Christchurch and Poole.

See further information about changes to services.

This is an account which has been set up for you by BCP Council with a Card that you will use for your Direct Payments

What is a Direct Payment Card Account?

The money paid to you as a Direct Payment is public money, which the Council has a duty to make sure is spent on the things agreed that you need in your Care and Support Plan.

Terms and Conditions

You will need to sign a Direct Payment Agreement to make sure you understand and agree to the terms and conditions.

How Often Will You Be Paid?

First Payment

Your first payment will be made after you have signed your Direct Payment Agreement and the right paperwork has been received.

This payment will cover any start up costs, called 'assistance costs', such as payroll and insurance, if applicable.

Other Payments

After the first payment has been made, BCP Council's Direct Payments Team will make payments every 28 days in advance.

How You Can Use The Card 

You can use the card to pay for goods and services as detailed in your care and support plan by:

  • Using the card anywhere that accepts MasterCard in a chip and pin machine
  • Setting up a Standing Order
  • Setting up Direct Debits
  • Making Bank Transfers to other bank accounts by telephone or online

You cannot withdraw cash

How will you know how much has been spend on your Direct Payment Card Account 

You can check the balance of your account online 24 hours a day, 7 days a week at

You can phone 0203 6334519 (charged at 10p per minute from a landline)

You can ask for paper statements to be sent to you via the number above.

How do you pay for your part of the service cost?

You can pay into the online account by:

Setting up a standing order or as a bill payment from a bank account.

If  you don’t have your own bank account, speak to your Social Care Worker who will help you with this.

Will I be charged to use the card?

You will not be charged for having a Direct Payment Card Account.

There are costs for each transaction made online or over the phone.  If you have a direct payment you will be given extra money – called ‘Assistance Costs’, to help with this.

What happens if the card is lost or stolen?

You can report your card lost or stolen to PFS Customer Services on 0203 6334519. 

The Customer Services email address is:

A new card will be sent to you within 5 working days.