Claim Online

You can make a new claim with the electronic claim form, but you can’t use the form if you’re already claiming the following benefits:

  • Housing Benefit and Local Council Tax Support
  • Housing Benefit
  • Local Council Tax Support
  • Council Tax second adult rebate

Do I qualify for Housing Benefit?

You may qualify if any of the following apply to you.

  • You're on a low income (employed or looking for work). 
  • You have dependent children.
  • You're ill or disabled.
  • You're caring for someone.
  • You're aged 60 or over.
  • You have been bereaved.
  • You're pregnant or have recently had a baby.
  • If you have less than £16,000 (if your savings are over £16,000, you will not be eligible to claim Housing Benefit or Local Council Tax Support, unless this money was from a compensation payment or a Prisoner of War payment). 

Make an application

How much benefit am I entitled to?

You can use the online Benefit Calculator as a guide to your potential Housing Benefit / Local Council Tax Support entitlement.

 

When should I claim?

You should claim straight away, even if you don't have the right supporting evidence, as you may lose benefit you are entitled to.

You can ask for your claim to be backdated, but the maximum period for Housing Benefit is 1 month from when you make the request and 6 months (1 month from 1st April 2017) for Council Tax Support if you are working age. You will need to explain why you did not claim earlier and provide evidence of your income for the period of backdating.

If you are of pensionable age then the maximum backdating period is 3 months for Housing Benefit and Council Tax Support. You do not need to explain why you did not claim earlier but you will need to provide evidence of your income during the backdating period.

 

Report a change in circumstance

If you would like to report a change in your circumstances or you have changed address let us know as soon as possible, you can use the contact form at the bottom of the page.

Direction of Chief Executive (Electronic Communications Order 2006)

  

Contact Us

Telephone

General Enquiries

01202 451592

Address

Customer Services Centre

St Stephens Road
Bournemouth
BH2 6EB

Online

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