Make a claim for Universal Credit

How to make a claim for Universal Credit, and things you need to have to hand.

Universal Credit will start from the date you make your claim. It will only be backdated in exceptional circumstances. Do not delay making your claim - you will lose money.

You will need to make a claim for Universal Credit online.

If you do not have access to a computer or the internet, you may be able to use a computer at the Jobcentre, Town Hall, or any Bournemouth Library (this is free for library members). Access may be limited. If you need help making your claim you can also come to the Customer Service Centre, Bournemouth Town Hall, St Stephens Road where a member of staff will assist you. See main website for opening times and please make sure you bring all your documentation with you.

You can also make a claim over the telephone. Contact the Universal Credit helpline on 0345 600 0723.

Before you start

It will take between 20 and 40 minutes to make the claim online. Make sure you have enough time to complete the application and that you have the following information before you start as you cannot save your application and return to it later:

  • Your National Insurance Number
  • Details of the bank, building society or Post Office account you want Universal Credit paid into
  • Your rent agreement (if you have one)
  • Details of your savings or other capital
  • Details of any income that’s not from work (e.g. from an insurance or pension plan)
  • Details of any other benefits you’re getting

If you're making your application online and need help and support contact the Universal Credit helpline on 0345 600 0723 whilst you are online and they will assist you with making your claim.

After you have made your claim you will be contacted to attend an interview at your Jobcentre. Universal Credit is not paid by Bournemouth Borough Council. If you have any questions about the amount of Universal Credit you receive or how it is paid, you will need to contact the Universal Credit helpline on 0345 600 0723.

Apply for Universal Credit

Find out more information, and apply for Universal Credit.


Contact Us


General Enquiries

01202 451451


Customer Services Centre

St Stephens Road


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