Changes To Your Circumstances And Appeals

Coronavirus (COVID-19): change to service

On advice from the government regarding the coronavirus (COVID-19), we are able to offer some extra assistance to those who most need it.

See further information about changes to services.


You must tell us straight away if your circumstances or the circumstances of anyone living with you changes as you might lose money, or you may have to pay some back to us. The types of changes we need to know about are:

You or your partner have started or changed job

We need to know the start date of the employment, who you’re working for, how many hours you’re working and how much you will be paid. You also need to tell us your employer’s details.

If you have a letter from your new employers confirming your salary, you can send it to us, until you get your first wage slip.

You or your partner have lost a job

If you’re about to be or have become unemployed you may be entitled to more benefit. You should also contact the Jobcentre.

You or your partner have a change in income or benefits

We need to know if you, your partner or children start getting a benefit or have a change to a benefit.

You or your partner have a change in savings

We need to know if you or your partner’s savings change. It is especially important to tell us if your savings go above £16,000.

Someone’s moved into or out of your home

Tell us if someone has moved into or out of your home (this includes children). The fact that someone else lives in your property may affect your benefit.

You have moved (even if this is to another room in the same house)

If you’ve moved address tell us straight away so we don’t continue paying benefit for your old address. 

You or your partner are temporarily absent from my property

There may be times when you need to be away from your property either within the UK or outside of the UK, for example for health reasons, because of a crisis, to visit family and friends or because of a holiday, to name but a few. It is important that you tell us straight away if you are going to be away from your property.  If we try to contact, you and we are not aware of your absence your Benefit may be cancelled.

Below are a few examples of when you may still qualify for Benefit whilst being absent from your property:

  • If you are absent from your property for less than 13 weeks (so long as the absence is within Great Britain)
  • If you are absent from your property outside of Great Britain for a maximum of 4 weeks
  • If the absence is for approved medical care (evidence may be requested) up to 52 weeks if this is within Great Britain or up to 26 weeks outside of Great Britain.

Remember, tell us straight away if you're going away. 

Other changes not covered above

If you've had a change in your circumstances and it's not listed above tell us anyway. 

For reporting all changes you should use the change of circumstances form.