Universal Credit Full Service

Coronavirus (COVID-19): change to service

On advice from the government regarding the coronavirus (COVID-19), we are able to offer some extra assistance to those who most need it.

See further information about changes to services.

Universal Credit is part of the government’s Welfare Reform. It is a new benefit that is replacing the six existing benefits with a single monthly payment if you are out of work or on a low income.

Understand Universal Credit

Find out what Universal Credit means for you on the new Understanding Universal Credit website

What Is Universal Credit Replacing?

More information on the six existing benefits being replaced

Should I Claim Universal Credit or Housing Benefit For My Housing Costs?

More information on whether to claim Universal Credit or Housing Benefit

I get Housing Benefit now, what changes will trigger a Universal Credit Claim?

More information on Universal Credit triggers.

I'm not getting my full rent or Council Tax paid. Is there any extra help?

Apply for a discretionary hardship payment

Making A Claim For Universal Credit

How to make a claim for Universal Credit and what information you will need.

I'm struggling to manage my Universal Credit. Can I get any help?

Support to manage your Universal Credit payment

Still Worried and Need More Help

Additional information and support to help you prepare for Universal Credit

Universal Credit - Advice for Landlords

Universal Credit support for landlords