Has Your Bin Been Missed?

Waste collection teams empty bins from 5am until 9pm every weekday.

Please don't report a missed collection until the day after your scheduled collection day

Christmas Waste Collections

Your waste collections will change over Christmas and New Year. There will be no rubbish, food or recycling collections on Christmas Day, Boxing Day or New Year’s Day. Catch-up collections will run instead. Please be aware we are collecting on Saturdays and in some cases BEFORE your usual collection. Please check our Festive Waste Collections page for details of your collection.

Your bins must be out before 5am on your collection day or the night before. Please bring them in after they have been collected. Your bins must be clearly visible to our collection teams and not blocking the pavement.

Food waste bin

Make sure your food waste bin is clearly visible, next to, or on top of, your recycling or rubbish bin.

On your recycling week, your food waste bin is collected on a separate vehicle to your recycling bin.

As part of the collection service, we collect your Big Bin (recycling) and Little Bin (rubbish) on alternate weeks.

If your bin was out on time and hasn’t been emptied by the day after your normal collection, please check known issues before you report it was missed.

A yellow sticker on your bin

If your recycling bin has a yellow sticker, it has not been collected because it has things in it that can’t be recycled.

You must remove the contamination, so that your bin can be emptied on your next recycling day.

Please remove the yellow sticker when you remove the contamination.

If you can’t remove the contamination, then the whole bin will need to be collected as rubbish on your next refuse collection day. You need to contact us to arrange this.

Garden waste

If you think your garden waste bin/s has been missed, please check the following before reporting it:

  • Have you registered for the 2018 service?
  • Have you put the 2018 sticker we sent you onto your bin?
  • Have you put it out on the correct collection day?
  • Are you sure it doesn't contain waste which isn't garden waste?
  • Are you putting it out for collection at the registered address i.e. not a different road to the rear of the property?