Food Waste Container - Frequently Asked Questions (FAQs)

Find the answer to your questions about your food waste container

How do you collect food waste?

On the rubbish collection week, in most cases (except where we need a small vehicle for access to flats and closes etc) we use a dual compartment vehicle with one compartment for rubbish and another for food waste, meaning both are collected at the same time.

Our recycling vehicles do not have dual compartments, so on the recycling week, food waste containers are emptied by a separate vehicle that only collects food waste, at a different time to the recycling bins. To speed these up, food waste from containers along a road are transferred into a wheelie bin which is emptied into the food waste vehicle.

Why have you put an orange and white sticker on my food waste container?

We’ll put an orange and white sticker on your container lid if you’ve put something in there that we can’t compost.

Find out what you can and can’t put in your food waste container

What can I do if my container is missing after collection?

Check with your neighbours to see if they've been left your bin by mistake. It’s helpful if you can write the house number on your food waste container before putting it out. 

If you still can’t find your container, please get in touch with us and request a replacement food waste container. Please note the replacement for the outside food waste container is a 23L food waste container and not the 12L insert.

What if my bin isn’t emptied?

If your bin hasn’t been emptied on the correct bin day, please wait till the end of the day as our crews are still out working until then. If your bin still hasn’t been emptied by the next day you can report it.

What if I need help getting my bin out?

If you’re elderly or have a disability and don’t have anyone to help you put your bin out, we’ll try to help. Please give us a call and we’ll see what we can do. 

What if I compost at home already?

If you are already composting at home, please keep doing it.

Home composting is the best way to deal with uncooked leftovers, such as fruit and vegetable peelings.

But you can put things like meat, fish, bones, cooked food and dairy products in your food waste container, which you shouldn’t put in your compost at home. 

What happens to my food waste?

We take food waste to Eco Sustainable Solutions in Dorset. Here it’s treated by Anaerobic Digestion (AD) where food is broken down by micro-organisms. The gases given off during the process can be used to produce electricity and, at the end of the process, a high quality liquid compost is left ready for use as soil improver. 

What other collections do you offer?

  • Little Bin collections for household rubbish, once every 2 weeks
  • Big Bin collection of your recycling, once every 2 weeks
  • Green Waste collection for your garden waste
  • Bulky household goods collection for large items of rubbish – you have to pay for this