How the service works

The garden waste service is an opt-in chargeable service available to all Bournemouth residents

If you live in Christchurch, you will need to register on the Services in Christchurch website.

If you live in Poole, you will need to register on the Services in Poole website.

Getting your garden waste bin and sticker

If you register between 1 October 2020 and 18 December 2020 and are new to the garden waste collection service, we will deliver your bin in time for the start of service in February.

We will send you an information pack containing a bin sticker and a collection calendar in early January 2021.

If you register between 18 December 2020 and 31 August 2021, we will deliver your bin and information pack within 6 weeks of your registration date.

Garden waste collections start date

The 2020 service was temporarily suspended for two collections due to COVID-19. To make up for these collections, we’ll be providing a catch-up service from 18 January to 12 February 2021.

During these four weeks, if you subscribed to the 2020 service, please present your bins with your 2020 payment sticker clearly visible to receive these two collections.

The 2021 service officially starts week commencing 15 February 2021. The last collection will be on week ending 17 December 2021.

Please make sure you always put the bin out by 5am on your collection day. We will empty your bin fortnightly on the same day. We often make collections in the evening and may continue until 8pm.

Garden waste bin size

Bournemouth’s garden waste bins are increasing in size in 2021 to 240 litres, in line with Christchurch and Poole’s bins.

If you already have a bin(s), we will be swapping your current 140 litre garden waste bin(s) for a larger 240 litre bin(s) from January 2021.

Please note this increase in capacity when registering for 2021 if you bought multiple bins in previous years.

We will be in touch closer to the time to let you know what you need to do. If you do not already have bins, you will be delivered the new size automatically.

What can and cannot go in your green bin

The following can go in your garden waste bin:

  • grass cuttings
  • hedge and shrub clippings
  • plants and weeds
  • leaves
  • twigs
  • branches and bark
  • cut flowers
  • houseplants

The following cannot go in your garden waste bin:

  • soil, turf, ash or garden chemicals
  • any type of plastic (bags, liners or pots)
  • invasive weeds, such as Japanese Knotweed
  • stones, rubble, gravel or sand 
  • DIY rubbish or sawdust 
  • animal waste or bedding 
  • logs, large branches or wood

Missing or damaged bin

You will need to pay if your garden waste bin has been damaged or gone missing, please order and pay for a new one online if you need a replacement.

If it’s missing, please check that the bin is not nearby or at a neighbour’s house.

Assisted collections

If you cannot put your bin out for collection due to being disabled or physically unable, you can ask us for an assisted collection. You should only ask if there is no one else at the property who can help. Please request this service online if required.

Paying for multiple properties

If you would like to pay for multiple properties, for example, as a landlord or on behalf of other people as well as yourself, please contact us to request this.