How the service works

The garden waste service is an opt-in chargeable service available to all Bournemouth residents

If you live in Christchurch, you will need to register on the Services in Christchurch website.

If you live in Poole, you will need to register on the Services in Poole website.

Getting your garden waste bin and sticker

If you register between 1 November 2019 and 8 January 2020 and are new to the garden waste collection service, we will deliver your bin in time for the start of service in February.

We will send you an information pack containing a bin sticker and a collection calendar in early February 2020. If you registered between 9 January 2020 and 30 September 2020, we will deliver your bin and information pack within 6 weeks of your registration date.

Please make sure you place your 2020 collection sticker on your bin so that we know to empty it.

Garden waste collections start date

We collect garden waste every 2 weeks from 10 February 2020 to 11 December 2020. If registered by 8 January 2020, each registered household receives 22 collections.

Please make sure you always put the bin out by 5am on your collection day. We will empty your bin fortnightly on the same day. We often make collections in the evening and may continue until 8pm.

What can and cannot go in your green bin

The following can go in your garden waste bin:

  • grass cuttings
  • hedge and shrub clippings
  • plants and weeds
  • leaves
  • twigs
  • branches and bark
  • cut flowers
  • pot plant compost

The following cannot go in your garden waste bin:

  • cardboard
  • any type of plastic
  • bin liners 
  • plastic bags 
  • plant pots 
  • food or kitchen waste 
  • soil, turf, ash or garden chemicals
  • invasive species such as Japanese Knotweed or Himalayan Balsam
  • stones or rubble 
  • DIY rubbish, timber or sawdust 
  • animal waste or bedding 
  • metal or glass

Garden waste bin size

The bins are 140 litres, with approximate of dimensions of 1100mm high, 505mm wide and 555mm deep.

Missing or damaged bin

You will need to pay £43 if your garden waste bin has been damaged or gone missing, please order and pay for a new one online if you need a replacement.

If it’s missing, please check that the bin is not nearby or at a neighbour’s house.

Assisted collections

If you cannot put your bin out for collection due to being disabled or physically unable, you can ask us for an assisted collection. You should only ask if there is no one else at the property who can help. Please request this service online if required.

Paying for multiple properties

If you would like to pay for multiple properties, for example, as a landlord or on behalf of other people as well as yourself, please contact us to request this.