Family Contact Service

We are a child centred contact service which helps looked-after children see their birth families and supports families going through a separation.

Our dedicated family contact centre provides a safe, neutral and comfortable place for children to see non-resident parents or family members.

Who we help

  • Looked-after children
  • Families going through a separation (for example divorce)

What we offer

  • a safe, supportive and fun environment for young people (from new-born to teenagers) to support them at what may be a difficult time
  • a place where families can play together, cook together, eat together and be together
  • highly trained and committed staff, with enhanced DBS certificates who are skilled in supporting children and families
  • more than fifteen years of experience delivering contact services in Bournemouth
  • free onsite parking for all users. 

We're also fully accredited members of the National Association of Child Contact Centres. We work closely with CAFCASS, Private Law firms, other local councils and families.

Our other services include: court reports, parenting assessments and attendance at court.

How to book

  • Phone our referrals team. They'll let you know what's available and discuss the type of service that would be best for you and your family.
  • We then invite you and your family to come to the centre, meet the team and understand more about what we offer.
  • To make sure everyone is clear about what has been agreed, we ask all family members to sign a contract of expectations.
  • If you decide to go ahead with the booking, our referrals team work with you to finalise all the details.

Charges

Supervised contact at the Family Resource Centre

  • £45.00 per family, per hour (up to 3 children). This includes a written summary.
  • £5.00 per hour for each additional child

Supervised contact in the community 

  • £45.00 per family, per hour (up to 3 children). This includes a written summary.
  • £5.00 per hour for each additional child
  • Plus expenses.  

Supported contact

  • £35.00 per family, per hour (up to 3 children) 
  • £5.00 per hour for each additional child

Handovers

  • £25.00 per family, per visit - £25.00

Payment

We have an easy to use online payment system that is safe and secure. All charges must be paid before a contact session can take place. 

Contact

Access To Resources Referral Point

Michelle Brett  -  01202 458869

Art.ContactService@bournemouth.gov.uk 

Centre Opening Hours 

  • Monday to Friday 8:30 am to 6:00pm
  • Saturday 9:00am to 1:00pm

  NACCC family contact logo