Appeals & Complaints Guidelines

How to complain about something you’re unhappy with and how to appeal against a decision you don’t agree with

If you’re not happy with the service you’ve had from someone on our directory you can report it to us but you should complain to them too so that they can fix their mistake.

You can use the 'Contact us' form at the bottom of the page to make general reports about services to us.

If you want to make a complaint about a service we provide, you’ll have to follow our complaints guidelines.

If your complaint is about a school you should speak to the headteacher first, if you don't feel satisfied by their response you'll need to write to the chairperson of the school Governors.

Appealing against a decision

If your request for an Education, Health & Care plan (EHCP) has been refused you can appeal against the decision. For advice about making an appeal speak to the Parent Partnership or the Bournemouth Parent Carer Forum.

If you disagree with a decision we’ve made about your child’s special educational needs you'll need to go through mediation and this may lead to a tribunal.

Appealing against a decision made by another service will follow their appeals process. You should get in touch with the service to find out more, or contact the Parent Partnership.