You Said, We Did

Your feedback and suggestions about the Local Offer are really important, see how we use your comments here

This is your Local Offer and we want to encourage you to have a say in how it’s managed.

You’ll find all the suggestions we’ve had from you about how to improve this service here, as well as details explaining what we’ve done about it.

If you have any feedback or suggestions about the Local Offer then get in touch using the ‘Contact Us’ form at the bottom of the page. We’d love to hear from you.

February 2016

In 2016 Bournemouth Youth Services asked The ChatterBox Project to survey 50 of its young people with disabilities to gather feedback about Bournemouth’s Local Offer and to also then work alongside these young people to develop a film about the Local Offer and to create a youth-friendly web section on B-Town Youth’s web page explaining the SEND Reforms and Local Offer in easy read formats. Please view their findings here

From the feedback we identified:

You said....

Professionals to have more knowledge of the SEND Reforms or Local Offer

What we did...

We provided workshops in Schools and Youth Groups to promote the SEND Reform Changes

You said....

The Bournemouth Local Offer Web pages are too complex, difficult for everyone to navigate and not Youth friendly

What we did...

We have created a B-Town Youth webpage for young people explaining the SEND Reforms. We are now running a programme to simplify our webpages and value any comments you’d like to make. 

You said....

Young people felt that they did not feel involved in developing or amending the Local Offer

What we did...

We worked with the ChatterBox young people and they produced a short film to explain the SEND Reforms. They also were involved in workshops, both in local Schools and Youth groups, to
share their understanding and views.


April 2015

The suggestions here were all made by people visiting the Bournemouth Parent Carer Forum Conference in March. We asked what they wanted from their Local Offer.

You said you wanted...

More factsheets and useful resources.

What we did...

We’ve added a section called 'advice & support' which has links to other organisations and groups and links to factsheets specifically for people with SEN and disabilities.

You said you wanted...

More information about the processes and stages people go through when they have SEN. Not just for adults but for children and young people too.

What we did...

We’ve added a section called 'what happens when...' where you can find out about what happens in a range of different scenarios, from changing school to getting a diagnosis.

You said you wanted...

More information on children’s activities for different ages and abilities.

What we did...

We’ve added a section about finding activities in Bournemouth, we’ll also include clubs and groups in our directory. If you’re a member of a club and it’s not in our directory, let us know so we can add it.

Contact Us


General Enquiries

01202 451451


Customer Services Centre

St Stephens Road


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