Report Noise Nuisance

We can only help if you’ve done everything to stop the noise

If you’ve tried absolutely everything and still the noise is a problem, we can help. 

Get in touch with Environmental Health and Consumer Services on 01202 454941 or with the address of your neighbour, together with your name, address and phone number. You will then be sent a noise pack, which contains the noise record sheets. 

You can also print your own noise nuisance record sheets

Noise nuisance record sheets

You need to keep a written record of the noise. You need to provide: 

  • A description of the noise and how it affects you in your home or garden
  • The dates the noise disturbs you
  • The times the noise starts and then stops

The noise record sheets should cover three weeks. If the noise is still there after three weeks, you need to hand the sheets to us.

If we agree that the noise is a statutory nuisance, we’ll investigate. An Environmental Health Officer may visit your home to assess the problem or they may be able to install noise monitoring equipment.

Abatement Notice

We serve Abatement Notices if the noise is proved to be a statutory nuisance. It goes through the Magistrates Court.

If the problem continues, we can impose a fine of up to £5000. Further fines can be made for subsequent offences.

In cases where the requirements of an Abatement Notice are not complied with, an application may be made to the Magistrates Court for a warrant to enter premises. In this instance, equipment may be seized and held pending the outcome of any prosecution.

Private action

If we don’t agree that the noise is statutory nuisance, Environmental Health and Consumer Services will take no further action. You may feel you are still suffering from noise problems, in which case you have every right to take private action through the Magistrates Court. 

Some types of noise only occur very occasionally or at night. If we can’t witness the noise first-hand, we won’t be able to take action. If this happens, you can take independent action by complaining directly to the Magistrates Court under Section 82 of the Environmental Protection Act 1990.  

You don’t have to employ a solicitor, but we suggest that you take some legal advice.       

Out of hours noise service

To report a noise problem that is on going between 2200 – 0200 hours on either a Friday or Saturday night, phone 0800 0281870. If the lines are busy please leave your details on the answer machine and we will contact you as soon as we can. 

We log calls received outside these hours for action the next working day or we ask you to contact Environmental Health and Consumer Services during office hours to discuss the problem.

Contact Us


General Enquiries

01202 451451


Customer Services Centre

St Stephens Road


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