Making A Complaint About DACT Services

Some complaints can be dealt with informally, some formally

Complaints 

Some complaints can be dealt with informally, some formally.

There's a range of options:

  • direct to the service you want to complain about (ask them about their complaints process - they may have a leaflet about this)
  • through an independent advocate
  • online complaints form
  • in writing to :
    Community Learning and Commissioning Bournemouth Borough Council
    Town Hall, Bourne Avenue
    Bournemouth, BH2 6DY

Provider complaints

If you are a provider who has a concern or complaint about another provider within the Bournemouth Treatment System (or other service funded by public funding for a Bournemouth resident) please contact the Commissioner. The Commissioner will liaise with the Complaints Manager.

Commissioner complaints

If you are a provider who has a concern or complaint regarding the Commissioner or individuals employed by the Commissioner, please contact the Complaints Manager at Bournemouth Borough Council.