CLMS Code Of Conduct

Our Care Leavers Mentoring Scheme (CLMS) Code of Conduct gives guidance on how staff and mentors must behave, present themselves and represent the CLMS to care leavers and the wider community

Our code of conduct is based on respect for human dignity and worth, social justice, integrity and competence. 

"Conduct" includes behaviour, demeanour and the manner in which staff or mentors undertake their role.

As a mentor on the Care Leavers Mentoring Scheme you are expected to read and understand this code of conduct.

Who must comply with this policy

This Code of Conduct applies to staff, volunteers, mentors, students and any other individuals maintaining a presence within the CLMS. Therefore, they should be required to read the code and then confirm they have read and understand this code.

Equality and Diversity

Bournemouth Borough Council has a role as the employer, service provider and community leader. We are committed to demonstrating respect for difference, working to eliminate discrimination, promoting equality of opportunity for all.

Our Diversity Promise is to treat everyone fairly, regardless of individual characteristics. We will:

  • Give fair access to services
  • Be socially inclusive
  • Be transparent in all that it does
  • Value clients, staff and volunteers

Our aim is to meet its positive duties under legislation to those with protected characteristics. We aim to make the Borough of Bournemouth a place where everyone matters, feels safe and is treated as equal.

The Equality Act 2010 defines nine protected characteristics

  • Age
  • Disability
  • Gender Reassignment
  • Marriage and Civil Partnership
  • Pregnancy and Maternity
  • Race (ethnic origin, nationality, skin colour)
  • Religion and Belief
  • Sex/Gender
  • Sexual Orientation

For more information about the Equality Act 2010, and any other supporting documents, mentors should get in touch with the scheme’s Business Support Officer 

Our Expectations

  • Mentors must ensure that any service that they provide maintains a person’s dignity
  • Mentors must not discuss personal details of care leavers, carers or staff to the service outside of the work environment/setting, with other clients or carers, or anyone else who is not professionally involved with the individual. This is a potential breach of confidentiality. Failure to comply with this principle could lead to the termination of the volunteer agreement.
  • Mentors must not use care leavers/carers possessions for their own purposes or gain, for example a car, telephone or computer.
  • Mentors shall not accept any gifts personally or for their friends or family by any contractor, supplier, person or body who has or who may have dealings of any kind whatsoever with the CLMS. Any gifts should be declared to the Business Support Officer, recorded on the contact diary, and if appropriate, passed to the Business Support Officer.
  • Mentors must not borrow money from, or lend money to, care leavers.
  • Mentors must ensure that all information relating to care leavers complies with the Data Protection Act. (A copy can be accessed from the Business Support Officer.)
  • Mentors must not have a personal relationship with a care leaver. If a mentor is in a relationship with an individual who is at a later point referred to the CLMS then they must not be directly involved in their case. Mentors must make the Participation Worker aware of this.
  • Mentors must refer to the Council’s non-smoking policy when in the company of Care Leavers. (A copy of this can be obtained from the Business Support Officer).
  • Mentors must not consume or be under the influence of alcohol or drugs whilst undertaking their duties.
  • Mentors should withdraw from a situation if the Care Leaver is under the influence of alcohol or drugs. Depending on the severity of the situation, the mentor should contact either/and; the emergency services and the Participation Worker. Mentors should also add this to their contact diary.
  • Mentors should exercise caution when disclosing any information on social networking sites (Facebook, Twitter etc).
  • Mentors must check with the Business Support Officer before using their own personal vehicles during their time with the Care Leaver. The council must ensure that any volunteer has the correct insurance before being allowed to take Care Leavers in their own vehicles.
  • Mentors must inform the Business Support Officer as soon as practicable if there are any changes in relation to the Disclosure and Barring Service (DBS). This includes pending or actual convictions that volunteers may have received since their initial check was carried out. Mentors should note that any impact of such changes could result in a review of their volunteering agreement or further action.
  • Mentors must not make statements in public or in multi-agency forums which have the potential to bring the organisation into disrepute or undermine confidence in its services.
  • Mentors must not give gifts of any kind to care leavers, (this includes furniture, bedsheets, videogames). If the mentor wishes to provide the care leaver with a gift, they must first contact the Participation Worker or Business Support Officer.

What you can expect

  • You can expect to be treated with dignity and respect by all staff, the Business Support Officer and other mentors. The council has prevention of bullying and harassment procedures which the Business Support Officer or another member of staff will be able to provide you with.
  • If you wish to make a complaint about a care leaver, please contact the Participation Worker.


If you are concerned that a member of staff has instructed you to undertake mentoring tasks that mean you may be in breach of the Code of Conduct, you should discuss this with the Business Support Officer in the first instance. If you wish to make a complaint about the Business Support Officer, or if you feel your complaint hasn’t been handled correctly, please contact the Care Leavers Service Manager.

If you do not discuss this before you undertake any activity which breaches the Code of Conduct, your Volunteer Agreement will be under review and could be terminated.  

If you are concerned that another member of staff is not acting in accordance with this Code of Conduct, you should raise your concerns with the Business Support or Service Manager.