Data Protection Privacy Notice

The National Troubled Families Programme aims to help families who have difficulties 'turn around' their lives

As part of this programme we need certain information about the people we help. Find out more about what information we need and how we use it.

We identify families who are experiencing problems that meet the criteria for the programme and work with them and other organisations to help.

The kind of information we may request

This could be any records of problems, for example: recent involvement with the police, courts and probation, anti-social behaviour, violence in the home, drug or alcohol problems. We also use records about employment, school attendance, children in need and health issues.

Sharing and connecting information

Personal information is sometimes shared as part of the National Impact Study. Sometimes we also provide information for research into this programme to show the difference it makes for families.

The information we have about families who could be eligible for our help (and those who have already taken part) is joined with information from other agencies like the NHS, Department for Work and Pensions, Police, Ministry of Justice, Probation services, schools and Youth Offending Teams.

Once we’ve connected the information we use it to help the government and local services understand whether or not the programme has reduced offending and truancy and helped get people ready for work. We also use the information to help improve the service.

Our rules for using your information

We hold the information securely and will only share it to help identify and support the families who need the programme.

Our information sharing agreement with the Department for Communities and Local Government (DCLG) helps make sure that:

  • Wherever possible, we get consent from families to use their data in the ways listed below.
  • The information can only be used for research.
  • The information can’t be used to make decisions about individuals.
  • The information is anonymous and people can’t be identified from the published reports.
  • The information won’t be shared with or made available to the local authority or any other public agency.
  • All information is dealt with in accordance with the Data Protection Act.
  • Appropriate measures are in place to prevent unauthorised use of the data and the DCLG and Information Commissioner’s Office have approved the proposed systems for phase 2.
  • We’ll destroy the information after five years.

If you’d like to find out more about how we use your information please get in touch with our Turnaround Plus team.

Contact Us

Telephone

General Enquiries

01202 451451

Address

Customer Services Centre

St Stephens Road
Bournemouth
BH2 6EB

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