Find out how to get in touch, where our offices are, and how to make a complaint
Coronavirus (COVID-19): change to service
The Bournemouth Town Hall is open by appointment only, with strict social distancing measures in place. No cash payment facilities are available.
We still recommend that you contact us using our online services if possible, rather than visit the Town Hall.
If you are visiting the Civic Centre in Poole today and have an appointment or need to make a delivery, please call the relevant service.
See further information about changes to services.
Changes to appointments due to essential works
Our customer service colleagues are working incredibly hard in difficult circumstances to assist you.
All telephone lines and emails are open as normal, however we continue to prioritise critical services so occasionally wait times may be increased.
- Appointments are taking place in the Town Hall Annex on the opposite side of the road to the Contact Centre
- Please do not ‘drop-in’ as we are operating an appointment service only. Please contact the ‘relevant service’ for an appointment before you come to the Council
Who to call in the Council. Find a list of our departments and their contact details.
Find out where our offices are and what facilities are available.
We realise there may be times when you are unhappy with a service or you just might want to let us know how we can improve it.