Data Protection Act

The information we hold about you is protected

The Data Protection Act safeguards any information about you we hold. There are strict rules about how we handle this information. If these are not followed, we could break the law.  For more information, read our Data Protection Policy Statement

Personal information

Personal information is anything that identifies you. This includes:

  • Your name
  • Your address
  • Your Nation Insurance number
  • Your Council Tax reference number
  • Your benefit entitlements

The Act classifies some information as sensitive, which means it needs careful handling. This includes information about your:

  • Ethnic or racial origin
  • Political opinions
  • Religious beliefs
  • Accurate information
  • To know if any of this changes as soon as possible 

When we ask you for personal information, we only need:

  • Accurate information
  • To know if any of this changes as soon as possible 

When we ask you for personal information, we promise:

  • To tell you why we need it.
  • To only ask for what we need.
  • To make sure anyone who shouldn’t see it doesn’t see it.
  • To only share it with other organisations when the law allows.
  • Not to keep it longer than we need.
  • Not to make your information available for commercial use without your permission 

Your rights 

You have the right to see personal information we hold about you. This is known as Subject Access Rights.

Sharing your information

The Dorset Over-Arching Information Sharing Protocol (DOAISP) is a guide that helps us to follow the law while sharing your information. We stick to this guide. 

Making a complaint

You can complain about our actions by following our complaints procedure 

If you aren’t happy with the way we handled your complaint, you can tell the Information Commissioner

Contact Us

Telephone

General Enquiries

01202 451451

Address

Customer Services Centre

St Stephens Road
Bournemouth
BH2 6EB

Online

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