FAQs About Bus Passes

Find the answers to the most commonly asked questions about free bus passes

We are currently upgrading our system, in the meantime please would you contact our Customer Team directly on 01202 451584

How to get a bus pass

You’ll need to give us a passport photo, proof of who you are and any evidence we ask for on the application form.

We’ll send your pass to you through the post, it can take up to 10 working days to arrive.

How much does a bus pass cost?

It’s free but you’ll need to pay to get a passport photo as we don’t provide these.

We can take photographs at the Town Hall for a charge of £2.

Can I apply for an age related pass now?

Please use this calculator to check your eligibility: https://www.gov.uk/state-pension-age/y/bus_pass

I am not old enough, can I have a bus pass?

If you have one or more of the disabilities listed here you can have a bus pass.

  • Blind or partially sighted
  • Profoundly or severely deaf
  • Without speech
  • Have a disability which has a substantial or long-term effect on your ability to walk
  • Don’t have arms or have lost the use of both arms long term
  • Learning disability or can’t get a driving licence due to medical reasons

If you have any of these disabilities you can apply for a bus pass but you’ll need to provide the evidence we need before we can approve your application.  A list of the evidence you’ll need to show us is on the application form.

Where can I use my bus pass?

You can use your pass on any local bus service in England between 9.30am to 11.00pm Monday to Friday and anytime at weekends or Bank Holidays.

In Bournemouth the local bus services are the Yellow busses, Wilts & Dorset and the blue ‘More’ busses.

You can’t use your bus pass on long distance travel coaches, tour busses, rail replacement bus services or shuttles, coaches where refreshments are provided or seats need to be reserved.

I don’t live in Bournemouth, can I apply?

You have to apply to your own council to get a bus pass. We only deal with applications from people who live in Bournemouth.

If you have a second home in Bournemouth you have to apply to the council where your main home is.

I’ve lost my pass

Tell us straight away so we can arrange a replacement, you’ll need to pay £8.00 and we’ll post your new pass to you. It can take up to 10 working days for it to arrive.

My pass was stolen

Report it to the police and get a crime number. Then, contact us and give us the crime number so that we can arrange a free replacement for you. It can take up to 10 working days for it to arrive.

How long do bus passes last?

Bus passes can be anything from 1 year to 5 years.

If you got a pass due to a medical reason and have a ‘reduced term pass’ the expiry date may be the same as the date on the evidence you gave us when you applied.

My pass needs renewing (age related passes only)

We post your new pass to you before the start of the month your card expires.  If you haven’t received your replacement a week before your pass expires get in touch with us so we can arrange a replacement.

If your pass is issued on medical grounds we'll write to you and ask to see proof you still need your pass before we can renew it.

I’m moving house

If you’re moving outside of Bournemouth you won’t be able to use your buss pass when you move away, return it to us and apply to your new council for a bus pass from them.

If your new home is still in Bournemouth just get in touch and tell us your new address.



Contact Us


General Enquiries

01202 451451


Customer Services Centre

St Stephens Road


  • Name