Free Bus Pass

If you live here all the time and meet our criteria you can apply for a bus pass

We are currently upgrading our system, in the meantime please would you contact our Customer Team directly on 01202 451584

You can use your pass on any local bus service in England, but you can’t use them on national travel buses, for example National Express.

What information is needed

We only need a few bits of information from you when you apply:

  • A recent passport sized photograph
  • Proof of identity (e.g. birth certificate, passport, repeat prescription or driving licence)
  • Your national insurance number
  • If you have a disability, we'll need something to show you qualify for a pass
  • If you need a companion pass, we'll need a letter from your GP to say you aren't able to travel alone

Contact Us


General Enquiries

01202 451451


Customer Services Centre

St Stephens Road


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