Guide to Using Taxis and Private Hire Vehicles

We licence both hackney carriage taxis and private hire vehicles

Taking a taxi? Guide to using Taxis

Get home safely with our quick guide to getting a cab. Know the difference between a taxi and a private hire.

Did you know that there are two types of licence? One is known as private hire and the other is a hackney carriage licence.

Private hire

Must be pre-booked before your travel. You can do this many methods such a calling them, using an app or visiting their websites. You can even visit the office.

You will need to give them as much information as possible to allow the driver to find you. This should include the following information:

  • Your name
  • The time you want to make your journey
  • Where you are and your planned destination
  • Ask how much it will cost
  • Always check that the vehicle is booked for you before getting in
  • DO NOT get into the vehicle if it is booked for someone else
  • All vehicles should display a yellow sign by the door handle which reads ‘No booking, no ride’

Hackney Carriage (yellow taxis)

Can be flagged down on the street or you get in one at a taxi rank. There are several located throughout the Borough. They are always yellow with a white stripe down the side and have taxi on the roof.

Top tips

Beware of unlicensed or bogus drivers. Before getting into a taxi, check the following:

  • If using a private hire, a yellow sign will be displayed by the door handle. It will say "No booking, no ride"
  • If using a Hackney Carriage, they are all yellow with white lines on the side. They also display a council crest on the door.
  • Both types will have an extra licence plate on the back of the vehicle. This shows that they are registered and, therefore, legitimate.

When you get in the vehicle:

  • Sit in the back
  • Check for the driver’s identification badge / credentials on display – make a note of the number
  • Put your seatbelt on
  • Know roughly how much the fare should be
  • Get your money ready to pay as you approach your destination.